Your Questions Answered

As we’ve grown, we’ve received a lot of questions regarding policies and such so we're taking an opportunity to catch everyone up!

RESCHEDULING

Consistency is the stuff that progress is made of! For this reason, we respectfully ask all our students and families to work with us to reschedule whenever possible and treat cancellation as a last resort.

If you need to reschedule, please do so as soon as possible and at least 48hrs before your lesson. Rescheduled lessons must be within one week of the originally scheduled lesson. This helps us tremendously in keeping all of our students on track toward their goals and avoiding any scheduling conflicts.

Two ways to reschedule:

1. Contact us and we’ll send you a link to a calendar with all of our availability so you can choose a convenient time.

2. Click the “RESCHEDULE” button in the initial confirmation email for your lesson (which is linked to the same calendar!).

CONTACTING US

For anything related to the content of lessons:

I (Joe) love getting messages from students - I want to know when a question comes up, when a student is having trouble, or is interested in getting some feedback!

For anything related to the content of your lessons, contact me, Joe, at joe@musicmadesimple.org.

For anything else:

For anything not directly related to the content of a lesson (e.g. scheduling, billing, cancellation), please contact us via email at hello@musicmadesimple.org or text/call us at +1 (323) 553-1379.

YOUR ACCOUNT & BILLING

In your initial purchase with us, you were prompted to provide an email address (and for some, a password) in order to create an account. Your account is where you can check how many lessons you have left in your current billing cycle, your next billing date, update your billing information and payment method, cancel your subscription, and update your contact information. Log in to your account here.

FRIENDS & FAMILY PROGRAM

A referral program that helps everyone. Check out the details here!

TESTIMONIALS

Loving your lessons? We hope so!

You can write a testimonial on our Google business account here.

FEEDBACK

We’re constantly working to make our 1-On-1 Lessons Program better and better for everyone. If you haven’t checked out our feedback survey yet, it only takes a few minutes and we’d love to hear from you here!